Question 1

What areas do you serve?

Accepted Answer

We serve Dubai South, Arabian Ranches (AR1, AR2, AR3), and Damac Hills including communities like The Pulse, Golf City, Savannah, Mirador, Rosa, Akoya, and more.

Question 2

Are your cleaning products eco-friendly?

Accepted Answer

Yes! We use Dubai Municipality approved, eco-friendly cleaning products that are safe for families, pets, and the environment while still delivering powerful cleaning results.

Question 3

Do you offer same-day service?

Accepted Answer

Yes, we offer same-day cleaning services subject to availability. Contact us early in the day for the best chance of same-day booking.

Question 4

Are your cleaners background checked?

Accepted Answer

Absolutely. All our cleaning professionals undergo thorough background checks and are professionally trained. Your safety and security are our top priorities.

Question 5

What's included in a deep clean?

Accepted Answer

Deep cleaning includes all regular cleaning tasks plus detailed attention to areas like inside appliances, cabinets, behind furniture, window tracks, and more. It's a thorough top-to-bottom clean.

Question 6

Will move-out cleaning help me get my deposit back?

Accepted Answer

Yes! Our move-out cleaning is specifically designed to meet landlord inspection standards. We have a 95%+ success rate in helping tenants receive their full security deposits.

Question 7

What are the benefits of recurring cleaning?

Accepted Answer

Recurring clients enjoy 10-15% discounts, priority scheduling, the same dedicated cleaner each visit, and flexible rescheduling policies.

Question 8

Do you clean offices outside business hours?

Accepted Answer

Yes, we offer flexible scheduling for office cleaning including early morning, evening, and weekend slots to minimize disruption to your business.

Question 9

How do I get a quote?

Accepted Answer

Simply fill out our contact form or call us for a free, no-obligation quote. We'll ask about your property size, type of cleaning needed, and any special requirements.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, bank transfer, and all major credit cards. Payment is due upon completion of the cleaning service.

Question 11

What is your cancellation policy?

Accepted Answer

You can cancel or reschedule with at least 24 hours notice at no charge. Cancellations with less than 24 hours notice may incur a fee.

Question 12

How do I book a cleaning?

Accepted Answer

You can book through our website contact form, call us directly, or message us on WhatsApp. We respond within 1 hour during business hours.

Question 13

Can I reschedule my appointment?

Accepted Answer

Yes, you can reschedule with 24 hours notice at no extra charge. Simply contact us via phone, WhatsApp, or email.

Question 14

Do I need to provide cleaning supplies?

Accepted Answer

No, we bring all necessary cleaning supplies and equipment. However, if you prefer we use your specific products, just let us know.

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