Privacy Policy | Starline Cleaning Dubai

At Starline Cleaning Services LLC, we are committed to protecting your privacy and personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable data protection regulations. This Privacy Policy explains how we collect, use, store, share, and protect your personal information.

Information We Collect

We collect personal information that you provide directly to us, including: Full name and contact details (phone number, email address, physical address); Property information for service delivery; Payment and billing information; Communication records and service feedback; Preferred service dates and times; Any additional information you choose to share with us. We may also automatically collect technical data when you visit our website, including IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

Legal Basis for Processing

Under UAE PDPL, we process your personal data based on the following legal grounds: Contractual Necessity - to fulfill our service agreements with you; Consent - where you have given explicit consent for specific purposes; Legitimate Interests - for business operations, service improvement, and fraud prevention; Legal Obligations - to comply with UAE laws and regulations.

How We Use Your Information

We use your personal information for the following purposes: To provide, maintain, and improve our cleaning services; To process bookings, payments, and send service confirmations; To communicate with you about appointments, updates, and promotions (with your consent); To respond to your inquiries and provide customer support; To ensure quality control and service improvement; To comply with legal obligations and protect our legal rights; To send marketing communications (only with your explicit consent). We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Information Sharing & Disclosure

We may share your personal information with: Our cleaning staff assigned to service your property (limited to necessary details); Trusted service providers who assist our operations (payment processors, communication platforms); Legal authorities when required by UAE law or to protect our legal rights; Business partners with your explicit consent. All third parties we work with are contractually obligated to protect your data and use it only for specified purposes.

International Data Transfers

Your personal data is primarily stored and processed within the UAE. In cases where data may be transferred outside the UAE, we ensure appropriate safeguards are in place as required by UAE PDPL, including data transfer agreements and security measures to protect your information. We only transfer data to countries that provide adequate data protection or where appropriate contractual protections are in place.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including: Active customer records: For the duration of our business relationship plus 3 years; Transaction records: 7 years as required by UAE commercial law; Marketing preferences: Until you withdraw consent; Website analytics: 26 months. After the retention period, your data will be securely deleted or anonymized.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use essential cookies for website functionality, analytics cookies to understand usage patterns, and marketing cookies for personalized advertising (with your consent). You can manage your cookie preferences through our Cookie Policy page or your browser settings. For detailed information, please visit our Cookie Policy.

Data Security

We implement robust technical and organizational security measures to protect your personal information, including: Encryption of data in transit and at rest; Secure access controls and authentication; Regular security assessments and updates; Staff training on data protection; Incident response procedures. While we strive to protect your data, no method of transmission over the internet is 100% secure. We will notify you and relevant authorities of any data breach as required by UAE law.

Your Data Protection Rights

Under UAE PDPL, you have the following rights regarding your personal data: Right of Access - Request a copy of your personal data we hold; Right to Rectification - Request correction of inaccurate or incomplete data; Right to Erasure - Request deletion of your personal data (subject to legal requirements); Right to Restrict Processing - Request limitation of how we use your data; Right to Data Portability - Receive your data in a structured, machine-readable format; Right to Object - Object to processing based on legitimate interests or for marketing; Right to Withdraw Consent - Withdraw consent at any time for consent-based processing. To exercise any of these rights, please contact us using the details provided below.

Data Deletion Requests

You have the right to request deletion of your personal data. To submit a deletion request: Contact us via email or our contact form with the subject 'Data Deletion Request'; Provide sufficient information to verify your identity; Specify the data you wish to have deleted. We will respond to your request within 30 days. Please note that we may retain certain data as required by law (e.g., transaction records for tax purposes) or for legitimate business purposes (e.g., to resolve disputes). We will inform you if any data cannot be deleted and explain the reasons.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately, and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the 'Last Updated' date. We encourage you to review this policy periodically.

Contact Us

For privacy-related inquiries, to exercise your data protection rights, or to file a complaint, please contact us at: Starline Cleaning Services LLC, Dubai, United Arab Emirates. Email: privacy@starlinecleaning.ae. Phone: +971 50 123 4567. We aim to respond to all privacy requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the UAE Data Office.

Questions about your privacy or want to exercise your rights? Contact us